Customer Service
How We Ship
We ship our orders Monday through Thursday via FedEx, utilizing their reliable 1-2 day delivery service. A tracking # will be sent to you once in transit, so you can follow your plants right to your doorstep.
Before your plants embark on their journey to you, our team takes great care to ensure they are securely packaged for maximum protection. Each plant is delicately wrapped and cushioned to prevent any damage during transit. Whether it’s a delicate flowering perennial or a towering shade tree, we spare no effort in safeguarding the health and integrity of your plants throughout the shipping process.
Grasshopper Guarantee
We guarantee that your plants and trees will arrive happy and healthy. If you’re not satisfied after receiving your trees and plants, we’ll replace them at no cost to you. Trees and plants are living organisms and require care, maintenance, and protection to survive, root in, and establish properly. Trees that do not survive despite receiving the proper care, maintenance, and protection within the first year will be considered for a one-time replacement. If you purchased plants outside of your growing zone recommendation, or have not properly cared for your new plants as described in your welcome letter, your purchase won’t be covered by our Grasshopper guarantee.
Returns
If you decide to return a plant for a refund, you must do so within 5 days of arrival. If you have an issue with your plant or tree, please give us a call as soon as possible so we can provide expert assistance and work to provide a replacement if needed.
How We Measure Our Trees
When shopping for your trees, there are 3 standard units of measurement to consider., container size, caliper, and height. Container sizes range from #5 up to #35 and allow us to offer certain trees from 4′ up to 15′ in height for immediate shipping. Caliper is the measurement of the diameter of a tree trunk, in inches. These trees are planted as babies in farm fields and grown to more mature sizes
Hardiness Zone Map
The United States Department of Agriculture (USDA) created 13 growing zones, based on the 30-year average of the lowest winter temperature in each area. You will be the most successful planting plants outdoors that are suitable for the growing zone you live in.
